Abram's House Rules: Behind the Scenes
CUSTOMER CARE
✧ We’re here for you. Really.
At Abram, customer care means more than service — it’s about listening, connecting, and building trust.
This space is yours, a place to find support, answers, and a team that genuinely cares.
🤍 How to Reach Us
Whether you have a question about your order, sizing, shipping, materials — or you just want to say hello — we’re easy to reach:
→ WhatsApp
→ Instagram DM
→ Email
You’ll always talk to real people. No bots. No copy-paste replies. Just us.
🌊 Where to Find Us
We’re based in Gold Coast, but you’ll also find us in Buenos Aires, Sydney, and Miami.
We also show up in person — come say hi at our local markets like:
• Surfers Paradise
• Burleigh Heads
• Manly Beach
🪡 A Little More About Us
Abram is about travel, roots and identity.
Each piece is consciously made with:
• Peruvian cotton (underwear – soft, breathable, real)
• Recycled materials (swimwear – kind to the planet)
• Production in Argentina & Australia, supporting small, aligned workshops.
We’re not chasing perfection — we walk with intention.
📖 Share Your Voice
Check out our Blog section – it’s open for you.
Read, comment, or even share your story.
We’re ears, eyes, hearts. And this is a shared space.
You’re not just wearing Abram —
You’re part of the journey.
PRIVACY & SAFETY
✧ Your trust means everything to us.
At Abram, we know your privacy isn’t just a formality — it’s a matter of respect and care.
That’s why we handle your information with the same intention we put into our garments: consciously, responsibly, and with heart.
🔒 What We Collect & Why
We collect only what we need to:
• Process your order
• Confirm your payment
• Ship your pieces to the right place
• Keep you in the loop if you want to hear from us
💳 Secure Payments
We use trusted third-party payment platforms to securely process all transactions (like Stripe, PayPal or AfterPay).
This means your payment info is never stored on our servers — it’s encrypted and protected by industry standards.
📨 When We'll Contact You
After you place an order, we’ll email or WhatsApp you to:
• Confirm your purchase
• Share your tracking info
• Let you know if there’s any issue or delay
• Occasionally say hi, if you’ve joined our mailing list 💌
We keep it chill
WHOLESALE INQUIRIE
Let’s grow together.
If you feel a connection with what Abram is, and you’d like to share our pieces with your space, store, or community — we’d love to hear from you.
We offer wholesale options for selected partners who align with our values: conscious living, connection, and beautiful things made with purpose.
Our pieces are crafted in Argentina and Australia, using Peruvian cotton, recycled fabrics and thoughtful packaging.
We ship from Gold Coast, Buenos Aires or Sydney, depending on what works best for you and your location.
Everything is packed with care — with little details, good energy, and as little plastic as possible.
We believe wholesale can feel personal — not corporate.
We’re not just sending products — we’re building bridges with others who share our vision.
If you're interested in stocking Abram, write to us at:
📩 australia.abram@gmail.com
Or message us on Instagram or WhatsApp. Let’s talk.
This isn’t just business — it’s a shared path.
PAYMENT METHODS
Simple, flexible, and made to fit you.
We want you to feel free and comfortable when it’s time to pay — just like when you wear Abram.
That’s why we offer multiple payment options, so you can choose what works best for you:
• Credit / Debit Cards
• PayPal
• Afterpay (buy now, pay later — in 4 instalments)
• Square (safe, contactless payments at our markets)
• Cash on Pickup (if you’re picking up your order in person)
• Offline Payments (bank transfers or other arrangements — just write to us)
Whether you’re shopping online or meeting us at a market in Gold Coast, we’ll always find a way that feels smooth and fair.
Because payment shouldn’t be a barrier — it should be part of the flow.